REPORTING ON WHAT MATTERS TO STAKEHOLDERS IS THE BASIS OF THIS REPORT
To identify which issues to address in this report, we undertake a robust materiality process for each division and at a Group level.
Each division gathers feedback from its stakeholders, then prioritises its most material issues which are then addressed on its own page of the report, in accordance with the disclosures required under the Global Reporting Initiative Standards.
1. Review inputs using assessment criteria to develop list of issues
We engage with a range of stakeholders during the year and draw on their feedback and other sources to complete the materiality process. The inputs for the Report include analysis of important issues for:
This year we developed a scoring criteria for all stakeholder groups which will be used year on year to ensure a consistent approach.
For more information on our materiality scoring criteria, please click here.
2. Prioritise issues
Identified issues are prioritised according to their potential financial or reputational impact on the company (business impact) and the company's ability to influence the issue (external stakeholder concern).
The issues were reviewed during and at the end of the process. Sources of information to check for completeness included the UN Sustainable Development Goals and an external corporate reputation survey.
4. External review
Ernst & Young reviewed this process to make sure the Report reflects the importance both the business and external stakeholders place on these issues.
Our materiality process was carried out in accordance with the Global Reporting Initiative Standards.
Our material issues this year
We maintain a relentless focus on providing safe workplaces.
We provide opportunities for our people to enhance their job performance and develop their careers.
We strive to create an inclusive work environment, with particular attention to gender diversity and the inclusion of Aboriginal and Torres Strait Islander peoples.
We commit to strong and respectful relationships with our suppliers.
We strive to source products in a responsible manner while working with suppliers to improve their social and environmental practices.
We make a positive contribution to the communities in which we operate.
We are committed to providing consumers with safe products and protecting their privacy.
We strive to reduce the emissions intensity of our businesses and improve their resilience to climate change.
We strive to reduce our waste to landfill and water use where possible.
We maintain robust corporate governance policies in all our businesses.
If there is an issue you don't think we have adequately addressed in the Report, please let us know here.
GRI 102-46, GRI 102-47, GRI 103-1