Product safety incidents and recalls
During the year our divisions implemented product recalls where possible safety issues arose.
Five Coles Brand products were recalled in 2017. While this was regrettable, Coles supported its suppliers to mitigate these issues and to make improvements and changes to reflect its commitment to processes to provide safe and quality products.
Two Kmart brand products were recalled in 2017. The two recalls involved a child’s wooden train and a spiral vegetable cutter. No reportable injuries were sustained but investigations conducted in response to customer complaints identified the potential for injury to occur.
Kmart recorded one fatal injury during the year whereby a child choked on a gumball. The product was withdrawn from sale as a precautionary measure whilst investigations were conducted. Although not required by law, a cautionary message was added to the packaging and the product was subsequently returned to sale. The experiences and outcomes were shared with Coles and Target to ensure a consistent Wesfarmers approach in response to this tragic event.
Kmart’s customers reported 124 product-related injuries during the year. Similar to previous years, lacerations, burns and allergic reactions were the most common injuries reported. Where possible, Kmart investigated customers' product samples to identify whether any improvements were required.