WESFARMERS SUSTAINABILITY REPORT 2018

Product safety

All consumer products WIS supplies must be safe and meet consumer guarantees.

Key projects this year include:

  • Blackwoods: Developed of a customised Own-Brand Quality and Compliance online tool to house all information pertaining to factories for quality and technical audits, product testing and specifications, factory quality inspections and internal quality inspections, customer technical data sheets and incident management. This tool due for implementation in FY19 will revolutionise how we approach product safety and allow for real-time supplier performance management and an agile response to customer requests.
  • Coregas: Reviewed internal processes in preparation for upcoming Therapeutic Goods Administration audits to ensure product safety and quality is well managed as the medical gas supply industry grows.
  • Work Wear Group (WWG): As our business grows and expands into new countries, we have focused on developing a structure that supports a culture of teamwork and collaboration within the WWG Global Quality Assurance and Compliance team.  The alignment of quality assurance processes across WWG Australia, New Zealand and our off-shore offices has delivered more consistent products to our customers. This has been underpinned by Key Performance Indicators that manage the total cost of quality, both in terms of resources and claims, to the business, and will drive quality improvements going forward. WWG and Blackwoods will have an aligned product safety risk model including using a single testing provider to support own brand sourcing in FY19.